Contact Us

Hours of Operation

Monday to Friday, 8AM to 5PM PT, 11AM to 8PM ET. Orders can be placed online 24 hours a day, 7 days a week using the secure SSL encrypted online order form. All orders are shipped immediately.

Contact Info

Call our laboratory at 1-877-714-6357. Our technicians will be happy to help you with any questions that you may have or to help you initiate a file for DNA testing.

Toll Free Tel: 1-877-714-6357
Toll Free Fax: 1-888-655-8877
Customer Support: support@genovate.com
Technical Support: lab@genovate.com
Accounts: accounts@genovate.com
Web: http://www.didyouknowdna.com/

Existing Client? Login 24/7 to check the status of your test or download results. If you have any questions, please call us or send us an email at support@genovate.com. Please remember to include your Account ID # in your email.